Job ID: EB-1460361201
Job Title: Student Success Coordinator
Location: Chicago, IL
Student Success Coordinator
ATS Institute of Technology
Located in Millennium Park – Chicago, IL
Potential Hybrid Work Opportunity!
General Description:
The Student Success Coordinator plays a pivotal role in supporting the overall student success. Your leadership will be instrumental in creating a supportive and enriching environment where our students not only meet, but exceed their educational, personal, and career goals. This position addresses students’ needs and supports their retention with guidance regarding their academics, social, and personal issues.
Reporting: This position will report and work directly under the supervision of the Director of Nursing.
Duties and Responsibilities:
- Work to foster a motivating culture where students feel like they belong, have a sense of purpose and relevance, and believe that mistakes are opportunities to learn and grow (Growth Mindset).
- Participates in the development, implementation, and updating of success program policies and procedures that support student success, including at-risk intervention, attendance policies, withdrawal processes, and other program- related workflows. Develops forms, flow charts, and system requirements.
- Promotes a student success program through the design and development of informational or promotional materials in collaboration with the Nursing Program Director to publicize program services and events. Prepares and updates program bulletins, newsletters, handbooks, policy guides, fact sheets, brochures, etc. May coordinate the production of materials by outside vendors.
- Utilize data analytics to assess student success metrics and implement data-driven interventions to improve retention rates and student outcomes.
- Implement proactive retention strategies to identify and address factors impacting student retention, working collaboratively with the Director of Nursing.
- Reviews early alerts and student files regularly to ensure student success and retention is maintained within program- defined requirements. Analyzes academic progress to confirm if the students are proceeding in accordance with their course requirements. Determines if additional support or resources are needed. Intervenes as necessary to connect students with specific staff, faculty, or departments to ensure academic success and continued enrollment. Continues regular follow-up and communication with students to ensure continued success.
- Oversee disciplinary procedures and act as a liaison between the student and Director of Nursing.
- Provide guidance to students regarding academics, social issues, and personal problems.
- Compiles data from various sources and updates databases/systems to track student cohorts, demographics, and other program-related information. Prepares reports for internal and external use. Completes and submits required administrative paperwork in a timely manner.
- Assesses the needs of students within a specific success program. Researches, plans, coordinates, and leads services, workshops, meetings, and outreach events to address student needs.
- Advises current students on an individual or group basis within a specific student success program.
- Communicates and follow-up regularly with students regarding pertaining student services and college information.
- Evaluates student problems and provides referrals to appropriate resources for further assistance. Liaises with external contacts (i.e., social service agencies, community resource centers, etc.) to facilitate and expedite problem resolution.
- Maintain records on each student’s academic progress and discipline history, updating files as needed.
- Maintains currency on policies, procedures, and regulations pertaining to and affecting student success programs.
- Meets with faculty to provide student services updates.
- Provide an energetic and motivating atmosphere to include social activities for students.
- Set up and monitor Student Government to give students a voice on campus.
- Serves as a Campus Security Authority (CSA) and Title IX coordinator.
- Meet and greet with students during admission, exams, and other class times.
- Performs other related duties as assigned or requested.
Qualifications:
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Education and Experience:
- Master degree or higher in social work, psychology, sociology or closely related field.
- Three (3) years of progressively responsible work in student services or related student success programs.
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Knowledge/Areas of Expertise:
- Demonstrated experience and commitment to equity, diversity, and inclusion.
- Experienced in providing effective guidance, assistance, advisement, and services to students.
- Experienced in advanced participant tracking and report writing methods and techniques.
- Experienced in assisting students from multicultural, multiethnic, and underserved populations.
- Experienced in using tact, patience, and courteousness in dealing with sensitive situations.
- Knowledge of college services and/or community resources available to students.
- Knowledge of research methods and techniques.
- Knowledge of statistical record keeping.
- Knowledge of laws, rules, regulations involved in assigned activities.
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Abilities/Skills:
- Ability to communicate clearly and effectively, both orally and in writing.
- Ability to make appropriate referrals to District or community services.
- Ability to organize, evaluate, and compile data for various governmental agencies.
- Ability to design, develop and revise policies, administrative procedures, forms, and manuals.
- Ability to establish and maintain cooperative and effective working relationships with others.
- Ability to plan and organize work for self and others.
- Ability to meet schedules and timelines.
- Ability to analyze situations accurately and adopt an effective course of action.
- Ability to organize, set priorities, and exercise sound judgment within areas of responsibility.
- Ability to organize and maintain confidential student and program reports, records, and files.
- Ability to learn department and program objectives and goals.
- Ability to exercise discretion and confidentiality when interacting with others, as appropriate.
EEO/AA Employer
